A little more about HeatherA seasoned UX consultant, researcher and speaker, I've seen the realm of user experience expand to be increasingly intentional and nuanced. As a co-owner of UX design firm, Above the Fold, I've helped clients increase sales, decrease CSR calls, maximize efficiency and more. I'm a big believer in the "anyone can do it" philosophy, and I've led several workshops on usability testing, and coached teams to success in incorporating UX into their dev projects.
How Usable Are You?
As UX professionals, we spend a lot of our time thinking about the usability of software. But how often do you stop to think about how usable you are – to your colleagues, stakeholders and peers? Many of the same considerations apply to people as to applications. So if you find that you’re not getting your points across, getting materials thrown “over the wall” to you, or not being invited to the conversations you know you should be part of… maybe it’s time for a usability review. Luckily, there are some things you can do to help your “users” gain more understanding and to produce better outcomes for everyone. We’ll cover how to more effectively interact with a team in order to get benefits for yourself and for the whole team, preventing problems down the line while making your working life much happier.